Terms of service

Last updated: 12 October 2026

These Terms of Service apply to the ZORVEN website, online store, products, orders and customer-support services. By using the website or placing an order, the customer agrees to these terms and the policies linked from the website.

1 Business identity

ZORVEN is a trading name operated by Faizan Hassan as a sole proprietorship in Pakistan. The registered office and customer-support details appear at the end of these terms.

2 Eligibility and accurate information

Customers must be legally able to place an order or act with appropriate authorization. Customers must provide accurate name, phone, address, city, product, size and payment information. ZORVEN may verify, hold or cancel orders containing incomplete, duplicate, suspicious or unverifiable information.

3 Product information

ZORVEN aims to display accurate product images, colors, sizes, prices, availability and confirmed specifications. Screen settings and lighting may cause minor color differences. Product claims apply only where supported by the actual article and published specifications.

4 Prices promotions and currency

Prices are displayed in Pakistani Rupees. A promotion may apply only to selected products, dates, quantities, customers or minimum order values. Material conditions must be displayed with the offer. The price shown in cart and checkout at the time of confirmation applies, except where a clear technical or pricing error requires correction before fulfillment.

5 Order acceptance

Submitting an order is a request to purchase. An order may be subject to stock availability, customer verification, payment authorization, delivery serviceability and fraud checks. An automated acknowledgement does not prevent ZORVEN from contacting the customer or cancelling an order that cannot lawfully or operationally be fulfilled.

6 Payments

Available payment methods are shown at checkout and may include COD and approved online options. Prepaid orders are treated as paid only after successful authorization. Customers must not send card PINs, CVVs, online-banking passwords or one-time passwords to ZORVEN representatives.

7 Open Parcel

Open Parcel inspection is available only where supported by the assigned courier and delivery location and confirmed for the shipment. The customer must follow the courier’s procedure. Inspection is intended to verify the visible article, condition, color, size label and quantity before payment. It does not permit use, damage or alteration of the product.

8 Delivery

Processing, estimated delivery, tracking, failed delivery and return-to-origin are governed by the Shipping and Delivery Policy. Delivery dates are estimates unless expressly guaranteed in writing.

9 Exchanges returns and refunds

Eligible exchange requests must be made within 7 calendar days of delivery and are governed by the Open Parcel, Exchange and Refund Policy. ZORVEN does not provide change-of-mind refunds after a correct order is accepted. Customer-selected size exchanges require the customer to pay both sides of the courier cost. ZORVEN bears approved corrective delivery charges for a wrong, damaged or verified defective product supplied by ZORVEN. Limited refund exceptions remain available where stated in the policy or required by law.

10 Cancellation

Cancellation may be requested before dispatch but is not guaranteed after processing begins. Once dispatched, the order may be governed by courier and return-to-origin procedures. Repeated unjustified refusal of confirmed COD orders may result in additional verification or COD restrictions.

11 Customer accounts and security

Where customer accounts are available, customers are responsible for protecting account access. Suspected unauthorized use should be reported promptly.

12 Intellectual property

ZORVEN branding, logos, original text, graphics, product presentation and creative material belong to ZORVEN or are used with permission. They may not be copied, reproduced, impersonated or commercially exploited without authorization.

13 Acceptable use

Customers must not use the website for fraud, unlawful activity, unauthorized access, malicious software, security interference, false orders, impersonation, data misuse or infringement of another party’s rights.

14 Third-party services

Store operation may depend on Shopify, payment providers, couriers, customer-support systems, analytics and advertising platforms. Their independent services may be subject to their own terms and availability. ZORVEN remains responsible for its own obligations but cannot guarantee uninterrupted third-party networks.

15 Limitation and applicable rights

To the maximum extent permitted by applicable law, ZORVEN is not responsible for indirect losses caused by customer misuse, inaccurate information, unauthorized account access or events outside its reasonable control. Nothing in these terms excludes liability or customer rights that cannot legally be excluded.

16 Governing law and disputes

These terms are governed by the applicable laws of Pakistan. Customers should first contact ZORVEN Customer Support so the matter can be reviewed. Any unresolved dispute may be handled through the forum or authority that has lawful jurisdiction.

17 Changes

ZORVEN may update these terms to reflect changes in products, payments, delivery, technology, operations or legal requirements. The latest published version and update date will apply to future website use and orders.

Contact ZORVEN

Website: https://zorven.com.pk

Email: contact@zorven.com.pk

Phone and WhatsApp: +92 304 657 8888

Landline: 042 32303342

Business hours: Monday to Saturday, 9:00 AM to 6:00 PM. Sunday closed.

Registered office: House 61, Street 4, Babar Bhatti Colony, Chungi Amer Sidhu, Lahore, Pakistan.