Terms of Service

Welcome to ZORVEN.

These Terms of Service apply when you access our website, browse our products, place an order or otherwise use services made available through the ZORVEN online store.

By using the website, you agree to comply with these terms together with any policies referenced on the website.

1. Online Store

The ZORVEN website provides customers with access to footwear products and related online shopping services.

Our store is operated using Shopify and may use approved third-party services for payments, logistics, order management, analytics and customer support.

2. Product Information

We aim to present product information as accurately as reasonably possible.

Product pages may include:

Product images
Available colors
Available sizes
Pricing
Stock availability
Confirmed product specifications
Care or sizing information where applicable

Colors may appear slightly different depending on screen settings, lighting or photography.

ZORVEN does not intentionally use fabricated product specifications or unsupported product claims.

3. Product Availability

Products and variants are subject to availability.

Adding a product to your cart does not guarantee availability until the order has been successfully submitted and accepted.

If an ordered product becomes unavailable, ZORVEN may contact you regarding available alternatives, cancellation or an appropriate refund where applicable.

4. Prices

Product prices are displayed in the currency shown on the website.

ZORVEN may update prices at any time. However, changes will not normally affect an already confirmed order unless there has been an obvious technical or pricing error.

Any applicable shipping charges will be shown during the shopping or checkout process.

5. Orders

Submitting an order represents a request to purchase the selected products.

An order may be subject to:

Product availability
Customer/order verification
Payment authorization
Delivery-area availability
Fraud or security checks

ZORVEN may contact customers to confirm information before processing an order.

6. Right to Refuse or Cancel Orders

ZORVEN may cancel or decline an order in reasonable circumstances, including:

Product unavailable
Incorrect pricing caused by a technical error
Payment authorization failure
Suspected fraudulent activity
Incomplete or invalid customer information
Delivery not available to the provided address

Where an eligible prepaid order is cancelled by ZORVEN, the applicable payment will be handled according to our refund process.

7. Payment

Available payment methods may include:

Cash on Delivery (COD)
and
Supported card/online payment options

Payment availability may depend on location, order value and payment-provider capabilities.

Online payment transactions may also be subject to the terms of the relevant payment provider.

8. Cash on Delivery

Customers selecting COD agree to provide accurate contact and delivery information and to accept and pay for confirmed orders when delivered, subject to applicable return and exchange rights.

Repeated fraudulent orders, deliberate refusal or misuse of COD services may result in reasonable restrictions on future COD availability.

9. Shipping & Delivery

Delivery is subject to our Shipping & Delivery Policy.

Estimated delivery times are not absolute guarantees and may be affected by courier operations or circumstances outside our reasonable control.

10. Returns, Exchanges & Refunds

Eligible returns, exchanges and refunds are governed by our Return, Exchange & Refund Policy.

Customers should review that policy before completing a purchase.

11. Size Selection

Customers are encouraged to review the ZORVEN Size Guide before ordering.

Where an exchange is requested because a different size is preferred, the exchange will be subject to product availability and our applicable exchange conditions.

12. Website Accuracy

We aim to maintain accurate information, but occasional errors may occur in:

Product descriptions
Prices
Images
Availability
Promotions
Website content

Where a material error affects an order, ZORVEN may contact the customer to resolve the matter.

13. Intellectual Property

Unless otherwise stated, ZORVEN website content including branding, logos, graphics, product presentation, text and original creative material belongs to ZORVEN or is used with appropriate permission.

Such materials may not be copied, reproduced or commercially exploited without authorization.

14. Acceptable Website Use

You agree not to use the ZORVEN website:

For unlawful purposes
To attempt unauthorized system access
To distribute malicious software
To interfere with website security
To misuse customer or business information
To engage in fraudulent transactions

15. Third-Party Services

Some functionality may depend on third-party platforms and providers, including Shopify, payment services, logistics companies, analytics services or customer-support systems.

Their services may also be subject to their own terms and policies.

16. External Links

Our website may contain links to third-party services or websites.

ZORVEN is not responsible for independent third-party content, privacy practices or services outside our control.

17. Promotions

Discount codes, promotions and special offers may:

Have specific validity periods
Apply only to selected products
Have minimum purchase requirements
Have usage limits
Be unavailable with other promotions

Any material promotion conditions should be presented alongside the relevant offer.

18. Customer Accounts

Where customer-account functionality is available, customers are responsible for maintaining the confidentiality of their account access information.

Please notify us if you believe your account is being used without authorization.

19. Limitation of Service Availability

We aim to keep the ZORVEN website available and functional, but continuous or uninterrupted availability cannot always be guaranteed.

Maintenance, technical issues, provider outages or other circumstances may temporarily affect access.

20. Changes to These Terms

ZORVEN may update these Terms of Service to reflect changes in:

Store operations
Services
Payment methods
Technology
Business policies
Applicable requirements

The latest published version will apply from its effective date.

21. Contact Information

Questions regarding these Terms of Service can be sent to:

ZORVEN

Email: contact@zorven.com.pk
Phone / WhatsApp: +92 304 657 8888
Landline: 042-32303342

Business Hours:
Monday–Saturday: 09:00 AM–6:00 PM
Sunday: Closed