Shipping & Delivery Policy

Shipping & Delivery

At ZORVEN, we aim to make your shopping experience smooth from the moment you place your order until it reaches your doorstep. This Shipping & Delivery Policy explains how orders are processed, dispatched, delivered and tracked within Pakistan.

Order Processing

Once your order has been successfully placed, you will receive an order confirmation through the contact details provided during checkout.

Orders are normally prepared for dispatch after order verification and inventory confirmation.

Our team may contact you by phone, WhatsApp, email or another approved communication channel if additional order confirmation or address information is required.

Orders placed on weekends, public holidays or outside normal business hours may be processed on the next working day.

Delivery Areas

ZORVEN delivers to supported locations across Pakistan through available courier partners.

Delivery availability may depend on:

  • Customer location
  • Courier service coverage
  • Product availability
  • Shipping restrictions
  • Operational or weather conditions

If delivery is not available to a particular location, our support team may contact the customer to discuss available options.

Estimated Delivery Time

Estimated delivery time:

[Confirm standard delivery timeframe, e.g. 3–7 working days]

Delivery estimates begin after the order has been confirmed and dispatched.

Please note that delivery times are estimates and may occasionally be affected by courier delays, public holidays, weather conditions, remote delivery locations or circumstances outside ZORVEN's reasonable control.

Shipping Charges

Shipping charges, where applicable, will be displayed during checkout before the order is confirmed.

Standard Shipping: [Confirm charge]

Free Shipping: [Confirm minimum order value or state if not applicable]

ZORVEN reserves the right to update shipping charges or promotional shipping offers. Any applicable charges will be shown before the customer completes the purchase.

Order Tracking

Where tracking is available, customers will receive tracking information after the order has been dispatched.

You can also use our Track Your Order page to check the latest available shipment status.

Courier tracking information may take some time to update after dispatch.

Cash on Delivery Orders

Cash on Delivery may be available for eligible orders and delivery locations within Pakistan.

Customers should provide an accurate:

  • Full name
  • Phone number
  • Complete delivery address
  • City
  • Postal code where applicable

Our team or courier partner may contact you to confirm the order or assist with delivery.

Online / Card Payment Orders

For prepaid orders, payment must be successfully authorized through the available payment method before the order can be processed as a paid order.

If a payment is unsuccessful but an amount appears to have been deducted, please contact your bank/payment provider and ZORVEN Customer Support with the relevant transaction details.

Correct Delivery Information

Customers are responsible for providing complete and accurate delivery information at checkout.

Please review your:

  • Recipient name
  • Phone number
  • Address
  • City
  • Postal code

before completing your order.

If you notice an error after placing your order, contact us as soon as possible.

We will try to update the information before dispatch, but changes cannot always be guaranteed once the order has entered the courier network.

Failed Delivery Attempts

If a delivery cannot be completed because:

  • The customer is unavailable
  • The address is incorrect or incomplete
  • The provided phone number is unreachable
  • The customer refuses delivery
  • The courier cannot access the delivery location

the parcel may be returned to ZORVEN according to the courier company's procedures.

Additional shipping charges may apply if re-delivery is requested, subject to ZORVEN's applicable business rules.

Damaged Parcel on Delivery

If your parcel appears visibly damaged, opened or tampered with upon arrival, we recommend documenting the condition of the parcel before opening it.

Please contact ZORVEN Customer Support as soon as possible and provide relevant photographs or videos where requested so that the issue can be reviewed.

Split Shipments

In certain cases, products from the same order may be dispatched separately due to inventory or fulfilment requirements.

If this occurs, customers may receive more than one parcel or tracking number.

Delivery Delays

While we work with delivery partners to provide a reliable service, delays may occasionally occur due to circumstances outside our direct control.

ZORVEN will provide reasonable assistance in checking shipment status where possible, but courier delivery schedules remain subject to the relevant logistics provider.

Contact Us

For shipping or delivery assistance:

WhatsApp / Phone: +92 304 657 8888
Landline: 042-32303342
Email: contact@zorven.com.pk

Business Hours:
Monday–Saturday: 09:00 AM–6:00 PM
Sunday: Closed