Privacy Policy

At ZORVEN, we respect the privacy of our customers and website visitors. This Privacy Policy explains what information may be collected when you use our website, place an order or contact us, and how that information may be used.

Information We Collect

Depending on how you interact with ZORVEN, we may collect information such as:

Full name
Billing and shipping address
Phone number
Email address
Order information
Products purchased or viewed
Payment status and transaction-related information
Customer support communications
Device and browser information
IP address
Website usage and analytics information
Marketing preferences where applicable

Payment details may be processed directly by approved payment providers and may not be fully accessible to ZORVEN.

How We Use Your Information

Information may be used to:

Process and fulfil orders
Confirm payments
Arrange delivery
Provide order tracking
Process returns, exchanges and refunds
Respond to customer support enquiries
Prevent fraudulent or unauthorized transactions
Improve website functionality and customer experience
Maintain business and transaction records
Measure website performance
Support analytics and advertising activities
Send marketing communications where permitted or consented to
Meet applicable legal or regulatory requirements

Payment Processing

ZORVEN may offer payment options including Cash on Delivery and supported online/card payments through approved payment service providers.

Payment providers may process information according to their own privacy and security practices.

ZORVEN does not require customers to provide their card PIN or online banking password to our customer support team.

Shopify

Our online store operates using Shopify.

Information required to operate the store, process orders and provide e-commerce services may be processed through Shopify and other service providers used to support our website.

Courier & Delivery Partners

To deliver your order, necessary information such as your name, phone number and delivery address may be shared with our courier or logistics partners.

Only information reasonably required to provide the relevant service should be shared.

Service Providers

We may work with third-party service providers for functions such as:

Website hosting and e-commerce
Payments
Order management
Customer support
Courier and logistics
Analytics
Advertising and marketing
Technical integrations

These providers may process information as necessary to perform their services.

Analytics & Advertising

Subject to the technologies enabled on the website, ZORVEN may use services such as:

Google Analytics
Google Search Console
Meta Pixel
Meta Conversions API
TikTok-related measurement tools

These technologies may collect information about website interactions to help us understand performance, improve customer experience and measure advertising effectiveness.

Cookies

The ZORVEN website may use cookies and similar technologies to:

Keep website features working
Remember preferences
Maintain shopping cart functionality
Understand website usage
Measure marketing performance
Improve user experience

Browser settings can usually be used to restrict or delete cookies. Some website functionality may be affected if certain cookies are disabled.

Marketing Communications

Where applicable and permitted, customers may receive promotional communications from ZORVEN.

You may unsubscribe from promotional email communications using the available unsubscribe option or contact us to update your preferences.

Transactional communications relating to an order may still be sent where necessary.

Information Security

ZORVEN uses reasonable administrative and technical measures to protect customer information.

However, no method of online transmission or electronic storage can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account credentials and devices.

Data Retention

Information may be retained for as long as reasonably necessary to:

Fulfil orders
Provide support
Maintain business records
Resolve disputes
Prevent fraud
Meet legal, accounting or regulatory obligations

Your Information

Subject to applicable requirements, you may contact us regarding personal information associated with your ZORVEN account or transactions.

We may need to verify your identity before processing certain requests.

Children's Privacy

ZORVEN's online store is intended for customers who are legally able to make purchases or who use the website under appropriate parent or guardian supervision.

We do not knowingly intend to collect children's personal information for independent marketing purposes.

Changes to This Privacy Policy

ZORVEN may update this Privacy Policy when business practices, technologies, services or legal requirements change.

The latest version published on the website will apply from its stated effective date.

Contact

For questions about this Privacy Policy:

ZORVEN Customer Support
Email: contact@zorven.com.pk
Phone / WhatsApp: +92 304 657 8888
Landline: 042-32303342