Privacy policy

Last updated: 12 October 2026

This Privacy Policy explains how Faizan Hassan trading as ZORVEN collects, uses, shares and protects information when a customer visits zorven.com.pk, places an order, contacts customer support or interacts with ZORVEN advertising.

1 Information we collect

·   Identity and contact data, including name, email address, phone number and delivery address.

·   Order data, including selected products, variants, size, quantity, price, payment status, delivery status and support history.

·   Payment and transaction references. Full card credentials are generally processed by authorized payment providers and are not intended to be stored by ZORVEN.

·   Device and usage data, including IP address, browser, device type, referring source, pages viewed, cart activity and cookie or pixel identifiers.

·   Communications through forms, email, calls, WhatsApp, social media or customer-support systems. Calls may be recorded where notice is provided through the IVR or another appropriate method.

·   Fraud-prevention and verification information reasonably required to validate an order or protect customers and the business.

2 How we use information

·   Process, verify, dispatch, deliver and track orders.

·   Process payments, payment status, cancellations, exchanges and approved refunds.

·   Respond to questions, complaints and customer-support requests.

·   Detect duplicate, fraudulent, abusive or unauthorized activity.

·   Operate and improve the website, products, advertising, customer service and fulfillment systems.

·   Measure advertising performance, attribution and website activity.

·   Send transactional communications and, where permitted, marketing communications.

·   Maintain business, tax, accounting, legal and dispute-resolution records.

3 Shopify and service providers

The ZORVEN online store operates on Shopify. Information may also be processed by payment providers, courier and logistics companies, customer-support and telephony providers, order-management providers, hosting and security providers, analytics platforms and advertising platforms. Providers receive only information reasonably required for their role and may apply their own privacy terms.

4 Payments

Available online payments are processed through the provider displayed at checkout. ZORVEN customer support will never ask for a card PIN, CVV, online-banking password or one-time password. Customers should report suspicious payment requests immediately.

5 Courier and delivery sharing

To deliver an order, ZORVEN may share the recipient name, phone number, delivery address, order reference, parcel details and COD amount with the assigned courier or logistics provider.

6 Cookies analytics and advertising

ZORVEN may use cookies and similar technologies required for cart, checkout, security, preferences, analytics and advertising measurement. Depending on the technologies enabled, this may include Shopify analytics, Google services, Meta Pixel, Meta Conversions API and TikTok Pixel or related measurement tools. These tools may receive device, browser, page-view, cart, checkout and purchase event data as permitted by applicable settings and law.

Where consent is required, non-essential analytics or advertising technologies should not be activated until the required choice has been obtained. Customers can use browser controls and any available cookie settings to manage cookies, although some store functions may be affected.

7 Marketing communications

Where permitted, ZORVEN may send offers or product updates using contact information provided by the customer. Customers may unsubscribe from marketing email through the available unsubscribe option or contact ZORVEN. Necessary order, payment, security and support communications may continue.

8 Data retention

Information is retained only for as long as reasonably necessary for order fulfillment, support, fraud prevention, accounting, tax, legal, dispute-resolution and operational requirements. Retention periods may differ according to the type of record and applicable obligations.

9 Information security

ZORVEN uses reasonable administrative and technical measures to protect information. No online transmission or storage method can be guaranteed completely secure. Customers are responsible for protecting their own devices, account access and one-time codes.

10 Customer requests

Subject to applicable law and reasonable identity verification, customers may contact ZORVEN to request access to, correction of or deletion of personal information, or to raise a privacy concern. Some information may need to be retained for legal, accounting, security or transaction-record purposes.

11 Children

The store is intended for customers who are legally able to make purchases or who use it under appropriate parent or guardian supervision. ZORVEN does not knowingly seek children’s personal information for independent marketing purposes.

12 Changes to this policy

This policy may be updated when services, providers, technologies or legal requirements change. The latest version and update date will be published on the website.

Contact ZORVEN

Website: https://zorven.com.pk

Email: contact@zorven.com.pk

Phone and WhatsApp: +92 304 657 8888

Landline: 042 32303342

Business hours: Monday to Saturday, 9:00 AM to 6:00 PM. Sunday closed.

Registered office: House 61, Street 4, Babar Bhatti Colony, Chungi Amer Sidhu, Lahore, Pakistan.